Green Thumb

My plants disappeared after updating the app.

This can happen during a database migration. First try closing and reopening the app. If you have iCloud sync enabled, your data should restore automatically within a few minutes. If the issue persists, contact us and we'll help.

My care reminders stopped working after an update.

Open the app and navigate to any plant to trigger a reminder reschedule. If reminders are still missing, go to Settings → Notifications and toggle care reminders off and back on.

The Scan from Web feature says "No plant care info found."

The scanner works best on dedicated plant care pages rather than general search results. Try navigating directly to a plant's detail page on a site like The Sill, Bloomscape, or a plant-specific care guide, then tap Scan.

iCloud sync isn't working between my devices.

Make sure you're signed into the same Apple ID on both devices and that iCloud Drive is enabled in Settings. Green Thumb Pro is required for iCloud sync. Allow a few minutes after adding plants for sync to complete.

How do I restore my Pro subscription?

Open Green Thumb, go to Settings, and tap "Upgrade to Pro." On the paywall screen, tap "Restore Purchases." Your subscription will be restored at no charge if it's still active.

How do I delete all my data?

Delete the Green Thumb app from your device to remove all local data. If iCloud sync is enabled, go to Settings → [Your Name] → iCloud → Manage Storage → Green Thumb to delete iCloud data as well.

The plant identification feature isn't working.

Plant identification requires an internet connection and uses your camera or photo library. Free accounts include 3 identifications. Upgrade to Green Thumb Pro for unlimited identifications.